IT General Improvement Questionnaire - TRINITY FINANCIAL SERVICES

IT General Improvement Questionnaire – 2026

Please note: All responses will be treated as confidential and used strictly for internal IT service improvement.

Section A: General Information

Department

How frequently do you interact with IT systems?

Daily

Weekly

Occasionally

Rarely

Section B: IT Service Delivery

How would you rate the overall quality of IT support in 2025?

Excellent

Very Good

Good

Poor

How timely was IT support when issues were reported?

Very Timely

Timely

Average

Slow

How satisfied are you with issue resolution?

Very Satisfied

Satisfied

Neutral

Dissatisfied

Section C: Systems & Infrastructure

How reliable are the IT systems you use for your daily work?

Very Reliable

Reliable

Neutral

Unreliable

How would you rate network/internet performance?

Excellent

Good

Fair

Poor

Suggest an alternative ISP if you select poor.

Are current IT tools and applications adequate for your role?

Yes

No

Partially

Section D: Security & Awareness

How confident are you in the organization’s IT security measures?

Very Confident

Confident

Neutral

Not Confident

Do you feel you need more IT security awareness or training?

Yes

No

Not sure

Section E: Communication & Training

How effective is IT communication (emails, notices, updates)?

Very Effective

Effective

Neutral

Ineffective

Would you like more IT training or user guides?

Yes

No

Maybe

Section F: Improvement & Feedback

What IT challenges did you face in 2025?

What improvements would you like to see in 2026?

Any additional comments or suggestions?

Company